Transforming client engagement at Implement Consulting Group
We recently spoke with Carl-Johan Herslow, an Engagement Manager at Implement Consulting Group, to understand how Mentimeter has revolutionized their client interactions. He explains, in detail, how Mentimeter has notably enhanced client engagement, delivered more honest and valuable insights, and transformed virtual sessions, keeping participants actively involved and interested.
Managing multifaceted responsibilities and daily challenges
Carl-Johan's role is complex, involving client responsibility, leadership development, change management, and cultural transformations. His days are filled with client-facing interactions, project management, and conducting workshops that range from small teams to large gatherings of up to 700 people. One of his biggest challenges is maintaining engagement during virtual workshops and ensuring honest feedback, particularly in sensitive projects.
Implement Consulting Group aims to be a leading transformation partner, focusing on impactful results. So, the need for better engagement tools was becoming increasingly evident.
"Creating an environment where everyone feels comfortable sharing honest input is challenging, especially in sensitive projects like company mergers. Engaging clients in virtual workshops, managing cultural differences, and engaging with low-engagement clients are ongoing challenges." - Carl-Johan Herslow, Engagement Manager at Implement Consulting Group
How Mentimeter has transformed Implement Consulting Group’s approach
Carl-Johan explains that Mentimeter has not only helped solve engagement challenges but has also had a significant positive impact on improving his company’s work.
Here’s how:
Anonymous feedback:
Encourages honest input for sensitive discussions and accurate assessments.
Maintaining attention during sessions:
Makes sessions more dynamic and interactive, breaking the monotony of virtual settings.
Efficient data collection:
Allows quick data collection and export for further analysis, saving time and focusing on impactful outcomes.
"Tools that save time on summarizing data points and creating patterns are invaluable. They allow me to focus on creating impact rather than spending hours on documentation." - Carl-Johan Herslow, Engagement Manager at Implement Consulting Group.
Clients value our focus on creating impact rather than just delivering services.
Delivering positive outcomes and better client feedback
Mentimeter has improved the Implement Consulting Group’s client relationships, leading to more positive outcomes and better feedback.
"Clients value our focus on creating impact rather than just delivering services," Carl-Johan says. He explains that clients appreciate the workshops' engaging and interactive nature, and the anonymous feedback mechanism has led to more honest and constructive input.
Overall, he says that Mentimeter has made sessions more dynamic and enjoyable, enhancing the client experience.
Leveraging Mentimeter to transform client engagement and drive innovation
Implement Consulting Group continues to explore Mentimeter's full potential. While they currently use it primarily for interactive sessions and data collection, Carl-Johan also sees potential for its use in coaching and feedback processes.
Mentimeter has helped Implement Consulting Group elevate client interactions, making them more engaging, efficient, and impactful. This transformation is a testament to the power of the right tools in driving meaningful change and enhancing overall effectiveness in consultancy work.
Carl-Johan also discussed the broader impact of such tools, noting that AI and sustainability are major trends in the consulting industry right now, pushing Implement Consulting Group to deliver virtually while maintaining quality and engagement. By leveraging Mentimeter, Implement Consulting Group meets these modern demands and sets a new standard for client engagement in virtual environments. The firm's commitment to continuous improvement and innovation ensures it remains at the forefront of the industry.
Carl-Johan's vision for the future includes further integration of digital tools to enhance their services. He says Implement Consulting Group is always looking for ways to improve its processes more efficiently. The successful adoption of Mentimeter is a clear example of how Implement Consulting Group is achieving this goal.