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Requirements

What is needed to run Mentimeter?

Network requirements

For you to get the best possible experience when using Mentimeter, this page lists our specific requirements. Before reading further, please do this self check to see if your browser and network can run Mentimeter. If the test fails, make sure to reach out to us at support@mentimeter.com

Network configuration

If you are running Mentimeter on a company network, security settings can sometimes limit the use of some features in Mentimeter. The below configurations are crucial for Mentimeter to work. Please send the following information to your local IT support if you are experiencing issues:

1. Ports 443 are required to be open for the following hosts:

  • www.mentimeter.com
  • www.menti.com
  • api.mentimeter.com
  • static.mentimeter.com
  • user-api.mentimeter.com
  • core-api.mentimeter.com
  • images.mentimeter.com
  • realtime-api.mentimeter.com
  • quiz-api.mentimeter.com

2. Your browser and network need to support WebSockets over Https on the following domains:

  • realtime-api.mentimeter.com
  • quiz-api.mentimeter.com

Recommended Network Configurations

For you to get the maximum value when presenting with Mentimeter, the following configurations are recommended. However, they are not crucial for the tool to work.

Domain to whitelist Function
images.unsplash.com Image uploading from Unsplash image library in presentations
*.giphy.com Gif uploading from Giphy gif library in presentations
*.intercom.io In-app support
api.rollbar.com Error reporting service for easier browser debugging, by customer

Bandwidth requirements

Mentimeter's platform is designed for a large number of participants. Problems occuring are usually related to local network restrictions at the venue of the presentation. The following table shows the minimum bandwidth requirements related to expected number of participants. Note: For larger crowds, it is strongly recommended that you also check with the local IT technician that the WiFi can support the expected number of participants at the same time.

Number of participants Recommended bandwidth
10 0.5 Mbit/s
50 2.5 Mbit/s
100 5 Mbit/s
500 15 Mbit/s
1000 30 Mbit/s

You can check the bandwidth of your location using SpeedTest or a similar service.

General tips at larger events

In addition to making sure the network is suitable for the number of participants you are expecting, there are some general tips that can help you make your presentation run smoothly without technical interruptions.

  • Your presentation computer should have a stable separate internet connection, preferable a wired LAN connection or a separate 3G/4G internet Dongle
  • Make sure you have the correct cables to connect your presentation computer to the projector and internet
  • Verify your setup at the location before the presentation starts

Can I run Mentimeter?

Click here to perform a self check to see if your browser and network can run Mentimeter. If this test fails, please contact your local IT support or send us an email support@mentimeter.com

Supported browsers and devices

It is recommended to use a desktop computer for the presenter and handheld devices for the voters. Click here to find out what browser you are using.

Presenter

To create presentations and show questions.

Screens and aspect ratio

Mentimeter is optimal for 16:8 - 16:9 aspect ratio (widescreen), but supports common projector formats such as 4:3 (square) as well.

Voter

Same requirements as for a presenter, but also including

  • Android 4.0 or later
  • Windows Phone 8.0 or later
  • iOS 7.0 or later
  • Chromebook 59 or later

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The Mentimeter Team