For TUI Musement, Mentimeter is not just about interaction. It is about understanding.
Understanding how people feel in moments of change.
Understanding what is said, and what is left unsaid.
Understanding where to focus next.
Because when you lead with curiosity, you do not just collect feedback. You create alignment. And that is what turns change into progress.
We sat down with Mauro Zilioli (Scrum Master and Mentimeter Product Owner) and Charles Arundel (Director of Digital Product) to understand how they use Mentimeter to align teams and bridge the gap between distributed teams.
Running workshops where every voice matters
When Mauro and Charles brought together 50+ leaders for a workshop on ways of working, the topic was anything but straightforward. The changes being discussed were significant, and the room held a wide spectrum of opinions. Therefore, it's critical to capture these opinions to gauge potential concerns.
The team turned to Mentimeter's anonymous polling to create a safe space for candid input. At TUI Musement, the anonymity aspect no longer needs to be explained. People know their responses can't be traced back to them, which often means they share more.
On the first day, before the first session, participants rated key questions on a scale of one to six. By repeating the questions at the end of the day, the team could track whether sentiment was improving or not. They also collected open-ended feedback at the end of each day covering session takeaways, concerns, and even logistics. With the AI-powered grouping within Mentimeter they were able to quickly make sense of responses from nearly 50 people. This made it possible for the facilitation team to review, gather learnings and summarize the input directly after the day ended.
In the morning session the next day, the facilitation team circled back to address the previous day's feedback directly, demonstrating to participants that their input had been heard and acted on. This closed loop built trust and kept the sessions on track.
The result was a level of transparency the team simply wouldn't have achieved otherwise. And crucially, those whose concerns were identified were given the option to follow up privately, preserving anonymity while still opening a door to further conversation.
