Building community and monitoring wellbeing across distributed teams
TUI Musement operates across more than 50 countries, with a setup that is remote-friendly. But distributed teams come with a challenge: without the natural pulse of office life, it can be hard to gauge how people are really feeling and evaluate it recurrently with genuine open-ended questions.
Mentimeter has become a core part of how TUI Musement's product community stays connected. In large online meetings, a quick word cloud or temperature check for the first few minutes warms people up and replaces the icebreakers that come naturally in physical spaces. The Q&A feature gives participants a less exposed alternative to the public Teams chat, encouraging quieter voices to contribute.
But the deeper application is in ongoing team health monitoring. Across 20 to 30 sessions, product teams regularly use scales to score themselves on soft metrics: how they feel about collaboration, their perceived productivity, and the barriers they're facing. The same questions are asked consistently over time, because the value isn't in a single snapshot, it's in the trend. Charles describes it almost like a heart monitor, where you can see spikes of either transformation or physical interaction. Mentimeter helps to capture and read them.
When scores dip, the data gives leaders a clear signal to investigate, allowing leadership to understand the context, reach out to scrum masters, and work to unblock issues before they escalate, acting as a proactive servant leader rather than waiting to be told there was a problem.
The same approach helps them navigate structural change. When teams are changed, rebuilt, or gain new members, there's almost always disruption. Having a consistent set of health metrics means those moments of change can be managed proactively, not just observed in hindsight.
