The one page for all your legal needs. Discover our terms and conditions, policies and other relevant legal documentation.
Mentimeter is built to be easily accessible and beautiful. A simple way to create interactivity and engagement in meetings, webinars, workshops, presentations, and other real-time gatherings. Openness and ease of use are valuable and important aspects of the Mentimeter value proposition to our users.
Keeping your data secure is of high importance to us and we have implemented appropriate technical and organizational measures to ensure that all data sent to Mentimeter is handled in a secure manner.
You can still share URLs, ID, or other information to make the presentations less private and we cannot take responsibility for privacy that is breached by the fundamental openness of the platform or sharing information you should not have.
Mentimeter AB (publ), Reg. No. 556892-5506, is hereinafter referred to as “we”, “us”, “our” or “Mentimeter” and ”you” shall be interpreted as the person or entity who has signed up for an Account to use our Services including, to the extent applicable, you who use our Services as a member of an Audience.
Any capitalized words used but not defined herein, shall have the same meaning ascribed to them in the terms and conditions available at the Terms.
We have processes in place to ensure that all personnel with access to systems or information about our Users as well as User Data have agreed to a non-disclosure undertaking as part of their employment contract with Mentimeter.
Our staff onboarding process includes verifying the identity of staff and the background and skill they state. Our rigorous staff termination process includes revoking access rights, seizing IT equipment, invalidating all access as well as notification of continuous confidentiality obligations.
Any staff with access to information about users shall be required to take appropriate security training on a regular basis as set out in the Security Revision Schedule below. When employment has ended, we revoke all access that the concerned employee had.
CHIEF EXECUTIVE OFFICER
In consideration of being entrusted rights to use Mentimeter's systems, repositories, and information all employees must acknowledge the following:
Physical access to Mentimeter's office premises is restricted to staff individually and on a need to have basis.
Physical access to where the Services are performed shall log physical access related events such as date, time, proximity card-id, door-id, access denied, or access granted. Entries are monitored by security cameras.
Mentimeter maintains separation/segregation of duties to prevent error and fraud by ensuring that at least two individuals are responsible for separate parts of any task so that no single role or account can access, modify or use data without authorization or detection.
We log important events, which enable us to monitor and follow up on suspicious or malicious activity.
Mentimeter maintains the principle of least privilege (PoLP), meaning that every module (such as a process, a user, or a program, depending on the subject) must only have access to the information and resources that are necessary for its legitimate purpose.
Losses, theft, damages, tampering, or other incidents related to IT-assets that compromise security must be reported as soon as possible to the Security Officer.
We reserve the right to disconnect the Application for service and upgrades without giving prior notice to you. Our intention is to give you notice before updates or maintenance of the Application. Our intention is to only perform planned maintenance on low traffic hours/weekends. Please see the Terms for more information. We reserve the right to implement new updates and versions of the Application, to the extent deemed suitable by us.
We have a platform/security team whose main priority is the stability, scalability, and integrity of the Mentimeter platform.
We take help from Detectify who performs vulnerability scans on a regular basis and reports threats in accordance with CVSS. High vulnerabilities are fixed within two weeks, medium within six weeks, low within eight weeks.
Our engineering practices ensure that we have security in mind in all stages of a development lifecycle. While no system is completely secure, we will do our utmost to minimize any type of risk. Examples of Engineering practices:
We are working with the best-in-class service providers for data storage. The service provider’s physical infrastructure is hosted and managed within Heroku's and Amazon's secure data centers and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards.
Amazon's data center operations have been accredited under:
We have multi-regional hosting and have configured our data to be stored in the regions; EU-West-1 EU (Ireland) and US-East-1, North Virginia, US.
Sarbanes-Oxley (SOX) - As a publicly-traded company in the United States, salesforce.com is audited annually and remains in compliance with the Sarbanes-Oxley (SOX) Act of 2002.
Amazon security is covered here (https://aws.amazon.com/security/)
Heroku security is covered here (https://www.heroku.com/policy/security)
Security measures are taken to protect you and your data both for "Data at rest" and "Data in transit".
We use strong encryption of all Data "at-rest", including AES 256-bit encryption for Customer data stored in Mentimeter's production environment.
Credit card information is stored with a Level 1 PCI compliant third-party vendor. See Payment Details below for more information.
We use standard TLS >=1.2, ie. Encryption of data "in-transit, and are rated A+ by 3rd party vendor, SSL Labs. Privacy and protection of user data are of the highest importance to us and we both have technical and operational support in place to ensure this. We also leverage all protection through https://heroku.com/policy/security.
Data is backed up continuously and we have an automatic failover system if the main system fails. We receive powerful and automatic protection through our database provider. Read more here:
We encrypt (hashed and salted) passwords using the Bcrypt algorithm to protect them from being harmful in the case of a breach. Mentimeter can never see your password and you can self-reset it by email.
Passwords that are used in the line of work are always kept in a safe. We enforce 2FA where applicable and that employees use screen locks whenever they are not by their workstation.
We use Level 1 PCI compliant payment processors Braintree and Stripe for encrypting and processing credit card payments. We never see or handle credit card information.
We have in place and will maintain appropriate technical and organizational measures to protect personal data as well as other data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing (a "Security Incident").
We have an incident management process to detect and handle Security Incidents which shall be reported to the Security Officer (firstname.lastname@example.org) as soon as they are detected. This applies to Mentimeter employees and all processors that handle personal data. All Security Incidents are documented and evaluated internally and an action plan for each individual incident is made, including mitigatory actions. If you are affected by the Security incident, we will contact you as soon as possible through relevant channels.
This section shows how often Mentimeter conducts security revisions and conducts different types of tests. If significant changes occur Mentimeter will initiate an otherwise planned activity to ensure continuing security.
|Security training for personnel||Yearly and at beginning of employment|
|Revoke system, hardware and document access||At end of employment|
|Ensures access levels for all systems and employees are correct||Annually|
|Audit of Access management process and catalogue||Annually|
|Firewall settings verification for workstations and Network||Annually|
|Ensure all critical system libraries are up-to-date||Continuously|
|Unit and integration tests to ensure system functionality and security||Continuously|
|External vulnerability scans to ensure system security||Continuously|
|Penetration test by independent third-party cybersecurity experts||Annually|
This Security Policy shall be reviewed at planned intervals or if significant changes occur to ensure its continuing suitability, adequacy, and effectiveness.
Mentimeter AB (publ) is a Swedish limited liability company with registration number 556892-5506 and registered in Sweden.
You can always reach us at email@example.com.
This Security Policy is not part of the Terms. Laws, regulations, industry standards and our business is in constant change, which requires us to make changes to the Security policy. . We will post the changes to this page and encourage you to review our Security Policy to stay informed. If we make changes that materially alter your privacy rights, we will provide additional notice through the Services or via email if you have subscribed for notification in the link available at Policies. If you disagree with the changes to this Security Policy, you should contact us to deactivate your Account.