Building engagement across Fred IT Group
How to help teams across Fred IT to align, learn, and collaborate more effectively.
Fred IT Group is Australia’s largest dedicated IT solution provider to the pharmacy industry. Fred’s leadership in medication safety, management, and eHealth over 30 years includes electronic prescriptions, real-time prescription monitoring, cloud-based applications improving medication access and management, and the first digital script list.
Fred IT Group has been one of Mentimeter’s Enterprise customers since October 2024. Since adopting Mentimeter, they’ve used it in large-scale events, training, and daily meetings, seeing a 17% lift in exam pass rates and 100% participation in key surveys.
Read on to learn how Tom Boswell, Namrata Chauhan, Rayana Alawie, Zaneta Nackovska, and James Hector use Mentimeter to help teams across Fred IT align, learn, and collaborate more effectively.
Fred IT first brought in Mentimeter to support Big Room and PI Planning. These are highly collaborative, two-day planning sessions with 50-100 participants from Technology, Product, and other business areas. Tom and Namrata lead these sessions, using Mentimeter to keep everyone engaged and included, whether they’re joining in person or remotely.
They use Mentimeter to:
Create word clouds that capture insights from the whole group
Run polls to check alignment and reach consensus
Gather anonymous input through open-ended questions
Break the ice with quizzes that encourage participation from the start
Tom had previously used Mentimeter for remote PI Planning sessions, but found it especially valuable in hybrid settings, where remote participants often get left out. “Mentimeter helps us create a more inclusive, level experience,” he says.
“Mentimeter has become an essential tool for us when facilitating larger hybrid events such as Big Room Planning. These events are critical for our organization to align on objectives and collaborate across teams effectively. Due to the scale, these meetings are a significant investment, so tools like Mentimeter, which help enable effective collaboration and communication, become must-haves rather than nice-to-haves.”
- Tom Boswell, Enterprise Agile Coach
Building consensus and gauging group confidence in our plan with a ‘fist of five’ confidence vote.
“Mentimeter truly shines as our go-to for breaking the ice, sparking discussions, and even running quick quizzes or short games. It has transformed our meetings and workshops from passive listening sessions into dynamic, interactive experiences where everyone feels involved right from the start.”
- Namrata Chauhan, Release Train Engineer
Mentimeter helps us create a more inclusive, level experience.
Tom uses Mentimeter when running SAFe training across the organisation. These are typically two-day online courses with 20+ attendees, ending with a certification exam. Mentimeter has helped turn these sessions into interactive learning experiences that stick, helping learners engage actively instead of just listening.
Since using Mentimeter, Tom has seen a 17% increase in pass rates. He uses it to:
Solidify learning with quizzes and polls
Collect and address questions from the group
Share insights from participants
Keep learners engaged with interactive activities
“Being able to import slide decks directly into Mentimeter allows me to create a more fluid learning experience, where I can switch seamlessly between presenting material, running quizzes or polls, and answering questions. As a result, I’ve seen a 17% increase in our exam pass rate since incorporating Mentimeter.”
- Tom Boswell, Enterprise Agile Coach
Mock exam question to validate learnings and prepare class participants for the exam.
While Fred IT initially brought in Mentimeter for their Technology and Product teams, it didn’t take long before others across the organisation saw the value and joined in.
Rayana, a Team Lead in Customer Service, has been using Mentimeter for the past six months to:
Run operational reviews and updates
Facilitate vision board workshops and ideation sessions
Collect anonymous feedback through live polls and surveys
Host lighthearted sessions like “Fun This or That” and quizzes
Support onboarding, team-building, and quarterly retrospectives
Since adopting Mentimeter, her team has achieved 100% participation in surveys and tracked a 12-point boost in employee engagement. For Rayana, the ability to gather anonymous input has been key to creating a safer space for honest feedback.
“Mentimeter gives everyone a voice - even the quiet ones. It’s changed how we listen and learn as a team.”
- Rayana Alawie, Customer Service Team Lead
The Human Resources team has also embraced Mentimeter, using the PowerPoint add-in to add interactive activities to sessions that can be challenging to do effectively online.
“The Mentimeter add-in to PowerPoint was simple to configure, and it made all the difference to the delivery of our content with little effort. I am excited about experimenting with this feature even more in the future.”
- Zaneta Nackovska, Human Resources Business Partner
Many Fred IT employees were already using Mentimeter before the organisation moved to an Enterprise plan. James led the rollout, ensuring teams could get started quickly and securely.
This included:
Setting up Single Sign-On with Microsoft Entra ID
Managing licenses for new and existing users
Ensuring security and compliance requirements were met
Coordinating training with Mentimeter’s Customer Success team
“Thanks to the Mentimeter sales team, the procurement process was very smooth - they provided everything we needed to align with our internal processes and configure our setup. Mentimeter was quick and straightforward to implement, from initial engagement to technical configuration. We were able to manage licenses, meet our security requirements, and get teams onboarded fast.”
- James Hector, Infrastructure and Operations Manager