Support & FAQ

Ideas?

What should we build next?


Give us your thoughts

FAQ

Questions & voting


How many responses can a question have?

We do not have any limitation on the number of participants, so feel free to present to large audiences! However, the Quiz has a temporary limitation and works best for medium-sized groups (20-50 participants). For presentations with larger audiences (100+), please contact us at hello@mentimeter.com !

How many presentations can I create?

You can create as many presentations as you want!

How many questions can I create?

As a free user, you can create up to 2 questions per presentation. To create more questions, you will need to upgrade your account. For the quiz, up to 5 questions per presentation can be created.

How many times can a user vote?

Each participant gets one vote only. However, for Open Ended questions, there is an option to let participants vote more than once.

For how long are my questions saved?

The questions are never deleted unless you delete them yourself.

What does the code on top of my presentation mean?

The audience uses this code to access your presentation at menti.com. The code is automatically generated when you create your presentation, and renews when your presentation is not in use.






Groups of questions or Presentations


I want my participants to vote on the question they see and not all the questions in my presentation, is that possible?

The default for all presentations is that the audience can only vote on the question that the presenter is showing. However, every presentation has a setting that allows the audience to answer the questions at their own pace.






Accounts & pricing


Why is Mentimeter free? Will it stay free even in the future?

At Mentimeter, we think this kind of service should be as simple as possible, which also implies that it should be free. We offer different plans so that you can get more features, and we continuously revise our plans to ensure maximum value while maintaining a sustainable business.

Can I share log-in with a friend?

No. This will cause unexpected behavior and it is a violation of our terms of use. However, an account is free and we have the ability to share questions and themes in between users with Mentimeter for Teams.






Export and sharing


Can I share my result via social media such as on Twitter or Facebook?

Yes! If you want to share your presentation you can copy the share URL (example link ) and share it however you like. You can get the share URL from your presentations.

Can I export my result?

Yes! If you upgrade your account you can download all results in Excel format.





Technical Requirements

Technical requirements and information for how to run Mentimeter can be found here.

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The Mentimeter Team