Please note that any changes to our privacy pages are published online. For the latest valid version, please go to www.mentimeter.com/privacy.

Mentimeter Privacy Policy

Version 3.2.1, 2020-11-30

Your privacy is important, both for you and for us. We will do our very best to ensure that the data you let us process is handled in a secure way, with your integrity in focus. This privacy policy describes what data we collect, how and why we use it and where you can find out more.

Any capitalized words used but not defined herein, shall have the same meaning ascribed to them in the terms and conditions available at https://mentimeter.com/terms (the “Terms”).

Whose data do we collect?

What data we collect depends on how you interact with us and, based on the main ways to interact with us, “you” are most likely:

  • a “User”, who has signed up for an Account directly with Mentimeter for a Paid Version or Free Version;
  • an “Administrator”, who administers a Team Workspace with Team Members (as defined in the Terms);
  • an “Organization Contact Person”, who is Mentimeter’s point of contact at an organization;
  • a member of an “Audience”, who anonymously interacts with Surveys on menti.com; or
  • a “Visitor” who visits any of our Websites, attends webinars, sends us emails, participates in contests, sweepstakes, surveys or in any other way interacts with us or uses parts of our Services without having signed up with Mentimeter.

What data do we collect?

Depending on who you are, we collect:

  • Contacts – such as your name, email address, billing address.
  • Interaction Information – meaning information on how you use the Services and your system activities (dates, times, and details of log-on and log-off including information on your history with Mentimeter; technical data such as page response times, download errors, personal preferences; your interactions with the customer service, etc. 
  • Device Information – e.g. IP address (Presenter), user agent, browser settings, operating system and platform, and screen resolution. We may, for example, use an IP address received from your browser or device to determine the approximate location. 
  • Third-Party Information - we may use third-party sites and third-party platforms as well as publicly available information to collect and add some information to the information provided by you in order to give you relevant communication (for marketing purposes). Examples of collected information are additional work-related profile information.
  • Additional Information - means other information, when and to the extent submitted to our Websites or if you, for example, participate in a focus group, contest, request support, leave reviews, or otherwise communicate with Mentimeter. Examples of such collected information could be your job title and phone number if you decide to provide us with that.
  • Cookie Information - Please see our Cookie Policy for more information.

You (unless you are a Team Member in which case your organization as our Customer) are liable for personal data included in information submitted by you to Surveys in your use of the Application (e.g. the documents, text, and pictures submitted electronically), including also personal data provided by Audience in their interaction with your Survey(s). Mentimeter will only store such personal data to the extent provided and as a result of your use of the Application.

How do we process your data?

The typical situations when we process your data are listed below, divided depending on who you are.

Users

We may process:with the purpose to:and the legal basis being:
Contacts, Device Information set up your Account with your identifying informationcontractual obligations
Contacts, Device Information, Third Party Information communicate with you and/or provide you support through chat and emailcontractual obligations
Contacts and Device Information send you invoicescontractual obligations
Contacts, Device Information, Interaction Information, Third Party Information and Cookie Informationconduct monitoring and incident / issue tracking, such as to troubleshoot the Services, detect errors and other issuescontractual obligations
Contacts, Device Information and Interaction Informationdetect multi-use, fraudulent behavior and other acts in violation of the Termscontractual obligations
Contacts, Device Information and Cookie Informationprovide appropriate security measurescontractual obligations
Contacts, Device Information and Interaction Information conduct research and service improvements through, for example, A/B testing, data analytics and other types of testing / optimization exerciseslegitimate interest
Third Party Informationconduct marketing activitieslegitimate interest
Contactsconduct sales and marketing - when you have signed up with an email address that belongs to an organization, we may disclose your email address to that organization as a part of our marketing & sales towards potential or existing Customers (see “Customer access” for more information)legitimate interest - if you would like to avoid this type of disclosure you should register an Account with your own personal email address
Contactsconduct direct marketing via emailyour consent
Cookie Informationconduct marketing activities and provide appropriate security measures, as examples, please read our full Cookie Policy for more informationlegitimate interest and your consent
Additional Informationcommunicate with youlegitimate interest and your consent

Administrators

We may collect all the personal data for the purposes described above under Users with the addition of the below:

We may process:with the purpose to:and the legal basis being:
Contactsset up a Team Workspace that you can administer and enable other for Team Member(s) to contact youcontractual obligations

Organization contact person

We may process:with the purpose to: and the legal basis being:
Contacts and Additional Informationcommunicate with you and provide supportlegitimate interest and/or your consent
Contacts and Device Informationsend you invoiceslegitimate interest
Contactsmaintain a good record keeping in the day-to-day business activitieslegitimate interest
Contactsconduct direct marketing via emailwith your consent
Cookie Informationconduct marketing activities and provide appropriate security measures, as examples, please read our full Cookie Policy for more informationlegitimate interest and your consent

Audience

We may process:with the purpose to:and the legal basis being:
Device Information enable for you to vote/add replies to surveys and presentations and prevent abusecontractual obligations
Contacts (email address)enable for a User to send you the survey or presentation you have interacted with, which is optionalcontractual obligations
Contacts (email address)conduct direct marketing via email (if you have provided us your email address to receive a survey or presentation which is optional)your consent
Cookie Informationconduct marketing activities and provide appropriate security measures, as examples, please read our full Cookie Policy for more informationlegitimate interest and your consent

Visitors

We may process:with the purpose to:and the legal basis being:
Contacts and Additional Informationhost webinars, surveys and focus groups (as examples)your consent
Third-Party Informationconduct marketing activitieslegitimate interest
Contacts and Device Informationsend you invoices (if you have requested an invoice on behalf of another person)legitimate interest
Contacts (email address)communicatelegitimate interest
Contacts (email address), Device Information, Interaction Information and Cookie Informationconduct research and service improvements through, for example, A/B testing, data analytics and other types of testing / optimization exerciseslegitimate interest
Cookie Informationconduct marketing activities and provide appropriate security measures, as examples, please read our full Cookie Policy for more informationlegitimate interest and your consent

We use PayPal (Braintree) who is a level 1 PCI compliant third-party vendor to process credit card payments and PE Accounting for invoicing. We never store, handle or access any payment related data other than described herein. We may collect some limited information, such as your email address and transaction history. In addition, PayPal generally provides us with limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, and your type of card, expiry date and last four digits as well as IP address and VAT number, where applicable. If you choose to pay by invoice, we may need to collect and transfer additional information, like your company name, registration number and phone number, to our invoicing service provider to enable credit checks and send you invoices. PayPal is controllers and responsible for the personal data that they collect. The use of your data by our invoicing service providers is subject to their own privacy policies. We have data processing agreements with PayPal and PE Accounting in place.

Contests, webinars, surveys etc.

From time to time, we may offer you the chance to participate in webinars, sweepstakes, contests and surveys which may be governed by the Terms and this Privacy Policy or, if explicitly stated, by a specific separate privacy policy with specific terms. If you choose to participate, we may ask you for certain personal data in addition to what is stated in this Privacy Policy.

We may also cooperate with third parties to, for example, host webinars, and in the event such third parties ask you to provide them with your personal data to provide you with their services, and you agree to do so, that third party’s terms and conditions and/or policies apply to their services and we recommend that you get to know them before you participate in any webinar (or whatever it may be) hosted by a third party. They are responsible for the personal data they collect to provide you with their services.

We may ask you to be part of surveys, regarding for example customer satisfaction, and with your consent give us feedback in relation to for example support matters or when we test new stuff for improvement purposes and sometimes this may include processing of personal data of you as the respondent.

For how long is my data stored?

You can at any time delete your Surveys and results when you are logged into our Application. If you are a Free User or single account User, you can delete your entire Account through the use of the delete account function also available in a logged-in state. You may also always delete your entire Account on request by email to hello@mentimeter.com.  We will comply with your request promptly and at the latest within 30 days. If you are part of a Team Workspace as a Team Member, contact the Administrator if you wish to deactivate your Account and if you wish to request the removal of your personal data, we will help you, but request our assistance via the Administrator of the Team Workspace.

If you voluntarily submit your email address to receive a presentation or survey, your email address will be deleted after 12 months (unless you are converted into a User).

We store personal data as long as needed for the purpose described in this Privacy Policy but please note that we may store personal data for a longer period of time if needed to fulfil legal requirements.

Other situations when your data may be processed, shared or disclosed

Notifications. If you have subscribed to be notified of changes to our Terms and Policies we will use your email address to communicate with you.

Customer access. If you use an email address to access the Services and that email address was provided by an organization, such as an employer or school, that organization can request information about your Account as well as, if that organization is a Customer, request us to move your Account to that organization’s Team Workspace in which case you will become a Team Member. The organization may then apply its own policies to your use of the Services and control, administer, suspend and delete access to, as well as downgrade your Account. Please see the Terms for more information on what happens when you use an email address provided by an organization to access the Services. If you would like to be sure to avoid this type of disclosure you should register an Account with your own private email address.

During a change to Mentimeter’s business. If Mentimeter engages in, for example, a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Mentimeter’s assets or stock, financing or similar transactions or proceedings, or steps in contemplation of such activities (e.g. due diligence), some or all your personal data may be shared or transferred, subject to standard confidentiality arrangements.

Aggregated or de-identified data. We may disclose or use aggregated or de-identified data for any type of business-related purpose such as with prospects, partners for business or research purposes.

To enforce our rights, prevent fraud, and for safety. We reserve the right to disclose all kinds of data to protect and defend the rights, property or safety of Mentimeter or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.

To comply with laws. If we receive a request for information, we may disclose all kinds of data, if this is required by mandatory applicable laws, governmental regulations or rules or by any order of court of competent jurisdiction, arbitral tribunal or governmental authority.

With consent. We may share personal data and other data with third parties when we have consent to do so.

Third-Party Service Providers

We engage third party companies or individuals as service providers or business partners to process your Account to support our business. These third parties are our processors and may, for example, provide and help us with computing and storage services. Please see our entire list of processors. From time to time, we may remove or engage new processors and when we do Mentimeter will ensure via a written contract that the processor may access and use your data only to deliver the services Mentimeter has retained them to provide and is prohibited from using such data for any other purpose. Mentimeter will ensure that processors are bound by written agreements that require them to provide at least the level of data protection required of Mentimeter.

Where is my data transferred and stored?

We may transfer your personal data to countries other than the one in which you live. Most transfers are made to processors within the US, under the provisions of the Standard Contractual Clauses as adopted by the European Commission or any other appropriate safeguard such as the Binding Corporate Rules  in order to ensure and provide for an adequate level of protection in relation to data privacy. For more information please see:

Mentimeter uses processors to deliver the best Services possible to you, we don’t sell personal data to processors.

Your rights

We will get back to you promptly and at the latest within 30 days after receipt of your request, but please note that Mentimeter may be required by law to keep some personal data despite your request.

In cases where we process your personal data based on your consent or explicit consent, you can at any time revoke this consent, which you do by unsubscribing to emails we send you or by contacting us at hello@mentimeter.com (please see our Cookie Policy if you want to revoke consent to cookies). Revoking consent for the purpose of direct marketing via email will not lead to any detriment for you, as we do not require this type of information to provide our Services, but if you revoke your consent in relation to other matters, exercise your right to erasure or restrict our processing of your personal data in any other way, our Services can no longer be provided.

Age limit

The Services are addressed to organizations and individuals being sixteen years of age or older. By registering an Account, you warrant and represent that you have that legal age as further described in the Terms.

Contact

Mentimeter AB is a Swedish limited liability company with registration number 556892-5506 and registered in Stockholm, Sweden. You can always reach us at hello@mentimeter.com.

Changes To This Privacy Policy

This Privacy Policy is not part of the Terms and we may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, we will provide additional notice through the Services or via email if you have subscribed for notifications in the link available here. If you disagree with the changes to this Privacy Policy, you should delete your Account. 

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