8 Best Feedback Tools in 2023
Whether you’re surveying employees, students, or users, gathering honest feedback will be incredibly beneficial in the long run. But finding the best feedback tool can be tricky as the market is littered with a wide range of options. To help you cut down on research and reading time, we have narrowed down the choices to provide you with the best options for every feedback scenario.
Feedback is quite a broad-reaching term and is quite an influential factor in both the world of work and study. Despite this, it is an invaluable source of data that educators, HR professionals, product managers, and more can use to improve their teaching or management style, product, or website. Feedback can provide us with crucial insights and information we can use to make data-driven decisions that take into account the thoughts and opinions of others.
So now that that’s covered, let’s look at some of the best tools to help you gather feedback from customers, visitors, students, and employees.
- Mentimeter
- Culture Amp
- Typeform
- Kaizena
- 15five
- Free Suggestion Box
- HotJar
- Userpilot
Mentiemter - For Live Feedback
Presenting to an audience isn’t the most pleasant endeavor, and trying to room for improvement may not be a priority, or it could just feel awkward asking for feedback there and then. However, thanks to Mentimeter, you can gather feedback from your audience at the end of your talk, meeting, or event. This will help you understand what sections of your presentation were compelling and what parts can be improved or adapted.
Many of us practice giving speeches in front of the mirror or use voice or video recorders to assess and critique our performances. While this is good preparation, hearing directly from those you are presenting to will help you to tailor your presentation and deliver an even more comprehensive and enthralling talk. Hearing directly from your audience will undoubtedly highlight things you hadn’t considered changing or tendencies that need to be adjusted. Keeping an audience engaged is an important consideration for any presenter, so collecting their feedback should be top of mind when looking to hone your presenting skills.
Generally, trying to gather feedback at the end of a presentation can be a little awkward. To streamline this and to help improve the process, Mentimeter feedback slides can be built directly into your presentation. If you are presenting with another platform, then no need to worry as joining a Menti is as quick and easy as scanning a QR code. From there, people can respond to your slides in a matter of seconds. Additionally, the anonymous nature of Mentimeter means that you are far more likely to receive honest and useful feedback.
There are countless ways you can gather feedback with Mentimeter, which we have detailed below. Just click here to read more.
Culture Amp - For Employee Feedback
Gathering employee feedback is one of the best ways to build a feedback culture and identify any problems potentially affecting your workforce. For HR and people and culture experts, collecting this feedback in one place can be invaluable and will go a long way to help improve employee satisfaction and engagement levels.
Thanks to Culture Amp, managers, Team Leads, and team members can also gather all essential feedback from one another. This is especially important in the run-up to career development talks. Teammates can provide one another with feedback on their work and share this with management so an effective development and growth plan can be mapped out.
Culture Amp thus allows employees the chance to get a complete view of their work and identify ways to improve and become more effective in their roles. Likewise, they can also provide feedback on company culture, strategy, and more to have their say and voice their opinions. Helping to improve transparency and to create action points, Culture Amp is an invaluable tool that can help turn feedback into action plans.
Typeform - For Seemless Embedded Feedback
Many of us have come across a Typeform poll somewhere online as it embeds seamlessly onto any website. We are all well aware that bad UX and too many steps can result in fewer people filling out your feedback survey. This is certainly not the case with Typeform.
Its sleek design and unobtrusive visuals mean that visitors to your website will be prompted to fill out your questionnaire without needing to open a new tab, sign in, or go through countless other unnecessary steps. More submissions mean more insights and more data points for you to consider.
To avoid the arduous first steps, Typeform has designed a series of useful feedback templates specifically created for customers, 360s, and more. So Typeform is making it easier for your website visitors to provide feedback and for you to go and design the forms, surveys, and questionnaires in question.
Kaizena - For Educators
When teaching students of any age, they are always going to require instruction and guidance. Providing feedback is a crucial part of any teaching plan. Kaizena makes it easier for educators at all levels to provide students with clear feedback. What’s more, Kaizena can streamline the process and actually save teachers and professors a significant amount of time.
What impressed us when reviewing Kaizena is the unique and well-planned features. Kaizena’s rubrics allow teachers and professors to comment directly on any Google Doc with detailed scoring systems, tracking, and rubric templates you can re-use. The goal here is to both score students' skills and provide them additional context as to why they received a certain score.
The voice note feedback promises to drastically cut an educator's workload, and it is easy to see why. Typing out points and comments throughout a document can be incredibly time-consuming. Likewise, providing adequate context in a short written note requires precise phrasing. The voice comments allow educators to quickly provide comprehensive feedback and instruction to their students without the possibility of misinterpretation or misunderstanding.
15five - For Continuous Feedback
Many companies aiming to implement a feedback culture would greatly benefit from adopting a tool, platform, or strategy that allows everyone to provide continuous feedback throughout the year. This means that you don’t need to wait until 360 meetings of bi-annual cycles to gather input. Not only will this directly benefit those working in HR, but it will help ease the burden put on managers and allow both groups to take action insights.
15five’s philosophy is all about promoting conversation and working to turn feedback into action. Once feedback has been gathered, many struggles to do something with these new insights, but 15five analysis tools and evidence-based assessment help create what they dub ‘engagement outcomes.’ 15five is sure to make feedback the norm and help you to build a culture of giving and working with feedback.
Free Suggestion Box - For Quick and Simple Feedback
Suggestion boxes may be a relic of a bygone age (a bit of a shame really), but they can certainly still serve a purpose. Many of the tools listed here require a bit of manual work to set up, and despite the significant impact, they can have, they won’t necessarily be the ideal tool. This is where Free Suggestion Box enters into the mix. It’s always nice to have a no-fuss option that you can set up and use in the blink of an eye, and that’s exactly why it makes it onto our list.
It’s simple to set up and share with anyone. All you need to do is name the box and provide some optional context. Once that is done, you can share the link to contacts, slack channels, or wherever you have everyone’s details. Like old suggestion boxes, this is a simple but effective solution for those who don’t need to get bogged down in extra features. Just open up the box and let the submissions roll in.
HotJar - For Website Feedback
Website performance is something many marketers around the globe obsess over. How are people scrolling through your page? What are they clicking on? Is there something causing them to leave your home page in droves? The answers to these questions could save you months of testing, user interviews, and headaches.
Understanding user behavior and what they think of your website will not only help you test and experiment but will help you put the user experience in front of your mind. HotJar promises to help its customers evaluate their website and fill in the holes that analytic tools cannot fill. Their comprehensive list of features will undoubtedly provide a more comprehensive view and in-depth feedback.
HotJar’s widgets are unobtrusive banners that appear on the side of the screen and take very little time and effort to create in the first place. While these widgets can provide a great deal of information in isolation, when combined with HotJar’s heat maps, recording, and survey, they will help you gather all-important insights into website performance, from conversion rate to bounce rate, and beyond.
Userpilot - For Product Feedback
It doesn’t matter if you are selling children’s toys or software, your customers will provide the most impactful feedback about your product. Hearing directly from consumers is one of the ways to identify bugs, pain points, and room for improvement. Collecting these insights is much easier thanks to Userpilot, who will help you gather data and every point along the customer journey.
Userpilot specializes in in-app micro surveys designed to handle large amounts of data. They say their feedback tool is perfect for identifying common themes and segments about every feature your product has to offer. Userpilot users will better be able to see how their product is viewed by clients and how they iterate to make improvements.
Using Mentimeter live to get feedback with examples
Collecting feedback live during a presentation means that you get responses in real-time. It allows the presenter to discuss the results with the audience allowing further explanations and elaborations. It is also a great way to ensure that you receive a much higher response rate from the audience.
- Create a feedback presentation
- Present slides or send out feedback
- Analyze the results
Collect feedback after a training session
Collect feedback whilst the participants’ thoughts are fresh in their minds. Improve the performance of the training session for next time by gaining their thoughts and ideas.
Collect feedback after an event
When presenting at a large event it can be hard to decipher how well it went and how worthwhile it was for the audience. Asking the audience for feedback enables the presenter to determine whether the audience’s needs have been met giving them invaluable insights for the next event.
Collect feedback after a conference
Conferences can be overwhelming and presenting in front of a crowd can be challenging for many. Therefore asking for feedback is a great way to hone your presenting skills and strive for continuous improvement. It is a great way to find out how you can boost your communication skills and take your next conference to the next level.
Not live, before or after the presentation, or as a survey
If you want your participants to have more time to think about their feedback answers, or perhaps you’ve run out of time in the session to collect feedback sending it out afterward d the perfect option. Gain useful insights and analyze the results to improve.
What to do?
- Create your survey or quick form
- Send it out using the direct link
- Analyze the results
If you want to collect feedback after a session, you must remember that the presentation code expires after 4 hours so you need to email the participants the direct link to the presentation. The presentation must also be set to the audience's pace so the participants can go through and answer at their own pace.
Post-seminar feedback
Send out a survey post-seminar to understand what the students thought of the session, subjects they want to cover again, or any tips on how to improve for next time.
Post-training session feedback
Training sessions can require the participant's full attention and be time-consuming. Sending a request for feedback after the training session may be more beneficial as participants will have more time to reflect on what they learned and what was particularly useful.
After training survey
Quick form (pro accounts)
To collect information such as email addresses about the participants before or after the session, quick forms allow you to find out a bit more info whilst saving paperwork, and time and making your sessions efficient.
Mentimeter makes giving and receiving feedback uncomplicated and effortless. Feedback can help to drive the performance of the organization and although not always easy, it is an important skill and exercise to foster a culture of continuous improvement.
Create surveys, gather feedback, and uncover insights
So now we have gone through ll of the best online tools to help you collect and gather feedback. We've even provided you with some examples of ways to gather feedback with Mentimeter too. So there really isn't much else for us to tell you! You should be feedback experts now. But if you're looking to jump right in a start gathering feedback then we have the features for you.
Start gathering feedback with Mentimeter today
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