Product and Tech
My name is Max and I work as a Sales Solution Engineer at Mentimeter! You might be thinking what exactly is a Sales Solution Engineer, sounds complicated right? Every day brings new challenges as the role is hybrid or in between our Product and Commercial department. Tasks vary depending on the customer or project, but mainly revolves around providing technical support to my colleagues and alleviating challenges that might arise during a customer lifecycle.
About the author: Max Forssén is a Frontend Engineer in the Enterprise Team.
I previously worked within Fintech and customer implementations. While I did have a lot of fun working within that sphere, I took a shot and decided to join the rocketship called Mentimeter.
My initial impression (which still holds) was that Mentimeter is a friendly and welcoming workplace. A lot of focus and resources are put into you feeling safe and having the possibility to be “you”. I am working with a lot of talented people, and have also managed to pick up a few new hobbies thanks to them (biking, tennis, coding).
You will have the opportunity to take a lot of ownership, including your development. We usually have what we call a 360, twice a year where we get feedback from colleagues and where you have a good opportunity to talk about your personal development with your manager.
During my 360, I raised that I could contribute more to the growth of the company by becoming more technical. My manager and I came up with a setup where I would take some of my weekly hours into a coding boot camp, which has now turned into a part-time gig.
Mentimeter has become very popular over time and has a global customer base. This makes working with Sales exciting and challenging. One day I can assist an Australian customer with their privacy and security review, while the other day I help an American customer set up Single-Sign-On as an authentication method for their subscription with us.
From a user or customers perspective, Mentimeter is not very complex to work with. The application has been built with ease of use in mind and does not require any installation. For me, a lot of time and effort is instead put into providing our customers with a better understanding of how Mentimeter is built from a technical perspective and how we handle our customer’s data safely and securely.
Being the single point of contact for these kinds of questions requires that you can manage at times a lot of requests at the same time (we will be up to 80 sales reps in 2021). On the other hand, it can feel very rewarding to be able to scale yourself and enable a full sales team to deliver on the ambitious targets that are set.
My interaction with internal teams such as Product (Product management + Engineering) has evolved a lot over time. When I started at Mentimeter, we focused on providing customer feedback back internally in a clear and structured format. Now I am more involved with one of the developer teams that build features for our Enterprise segment.
Working in a hybrid role is very much hybrid. Your days will vary a lot in terms of support, selling, educating your colleagues on technical lingo, or pushing for features that you believe that customers will see value in.