Since benefits are an integral aspect of anyone's job, it is appropriate to conduct regular checks to evaluate whether plans and policies necessitate modifications or enhancements. But why exactly should you run this type of survey? And what can you ask to make it successful? Well, we have looked into both of those questions and have come up with a series of tips.
Also, if you need to find a survey tool to use then we have a full article with the very best of the best.
Benefits packages are an important staple of company contracts, a great way to attract high-quality applicants for vacant positions, and a means to keep top talent once they have been recruited. Employee benefits offer a unique way to impact employee satisfaction rates as companies around the world leverage new and exciting perks to set them apart from their competitors.
Considering that employee benefits play such an important role in employee satisfaction, retention, and attraction, it is vital to gain insights into how your employees feel about what you are providing. Understanding what types of employee benefits your employees actually care about will help you make better decisions and help you spend money on the right things in both the short and long term.
“Organization responsiveness to employee feedback leads to higher retention rates, lower absenteeism, improved productivity, better customer service and higher employee morale. The simple fact that the organization is conducting a survey can send a positive message to employees that their opinions are valued.”
When conducting surveys, the goal should be to generate actionable insights that can drive change and foster better relationships between your organization and those responsible for essential work.
Gathering responses alone is insufficient; it is vital to elicit information that can help identify the root causes of issues and discontentment, as well as encouraging signs. Instead of merely highlighting problems, a well-designed survey can provide insights into why they occur and suggest strategies to address them.
In addition, surveys should not only gauge people's satisfaction with specific benefits such as healthcare or pension plans but also examine their comprehension of the benefits offered and how they compare to those of competitors or previous employers. This information is crucial to help organizations identify areas for improvement and stay competitive in the job market.
Don't feel like creating a full survey yourself or just looking for some help getting started? Luckily for you, we have already jumped in and got the ball rolling. Check out this template you can download and use with just a few clicks.
As we mentioned in our post on employee engagement surveys, how you phrase questions is equally as important as the topic. But what exactly do I mean by this? Well...
Remember you don’t have to use these examples word for word if you don’t feel they are applicable to your situation. Feel free to adjust them as needed.
Scales are great for both gathering data and plotting the average result of the responses you receive. Likewise, you can chart whether there is general consensus between responses or if there is a high degree of variance.
You can of course re-label the title of the scales as needed: 1 - 10, Very dissatisfied - Very satisfied, Strongly disagree - Strongly agree, etc.
Earlier, we referenced just how rewarding it can be to use open-ended questions when conducting your next benefits survey; so let’s now examine some specific examples you could include.
Remember that an open-ended question is arguably the best format for eliciting more detailed answers. For example, you may want to gather insights about an issue raised in a previous survey.
Again, this is not just asking ‘Are you happy?’ it’s about digging deeper and uncovering, for example, what aspect of the health insurance is not up to par, or if it is worth dropping the lunch benefit because no one seems to use it. Those are the type of actionable insights we want to gain here.
Running regular surveys with this type of focused view can help HR and executives stay updated on their organization's culture, and improve employee experience, job satisfaction, and countless other metrics. Benefits are a key component of people’s working lives but they are not to be viewed in isolation.
It is therefore paramount that organizations who are serious about making improvements, checking in on their workforce, and listening to what they have to say, use a tool that can help them gain those all-important insights. Something that will improve survey results and offers employees the chance to
Mentimeter is a survey tool that allows respondents to answer in their own time, with anonymous submissions, without the need to create a series of charts or graphs to display results. As answers are gathered (they can of course be hidden so you don’t have to worry about groupthink), the built-in charts will be ready to visualize responses once you close voting; meaning less work and more engagement.